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NordVPN

The biggest consumer VPN and the most complete on the features a small team asks for, undercut by the steepest renewal cliff in the field.

4.3
Saaskly score / 5
2nd of 10 in VPN

Who owns it

NordVPN (nordvpn S.A., Panama; the Nord Security group, founded in Lithuania in 2012 by Tom Okman and Eimantas Sabaliauskas, holding company in the Netherlands, valued at $3 billion in September 2023; merged with Surfshark in February 2022, sister product NordLayer) is the market leader by a distance, with about 15 million users, 8,000-plus servers in 149 countries and 440-plus in the UK across Edinburgh, Glasgow, London and Manchester. The technical set is broad: NordLynx (WireGuard) with post-quantum ML-KEM on every platform since May 2025, OpenVPN, Double VPN, Onion over VPN, obfuscated servers, Threat Protection, kill switch, split tunnelling, an open-source Linux CLI, ten devices. Two things matter for a team. Meshnet links your own devices into a private encrypted network, at no charge, even to non-subscribers. NordVPN announced its retirement on 18 August 2025, reversed the decision on 29 September ("Meshnet is not going anywhere") and is open-sourcing the underlying library. And Dedicated IP is a paid add-on with UK addresses in London, Edinburgh and Manchester (official renewal £61.08 a year, single connection on NordLynx, and it switches off post-quantum). Port forwarding needs the separate Dedicated Server product. The no-logs claim has been examined under ISAE 3000 by PwC in 2018 and 2020 and Deloitte every year since 2022, most recently December 2025, though the reports are behind a customer login, unlike Proton's and Mullvad's public PDFs.

What it costs

The pricing is the objection. Prices shown to a UK visitor on 7 September 2026, with "VAT may apply", so ex VAT: Basic is £11.09 month-to-month, £4.09 a month on one year (£49.08) and £2.59 a month on the "2 years + 3 extra months" deal, £69.93 for 27 months; Complete £14.79 / £4.79 / £3.39; Ultimate Max £17.59 / £7.79 / £6.29. The struck-through prices on the page are the renewals, and the official renewal table confirms them: Basic renews at £104.28 a year (£8.69 a month), Complete at £163.08, and "the displayed prices are charged upon the automatic renewal … in the currency in which the first payment was made." That is a 236% step from the intro rate on a per-month basis, the largest here. Plan names change often (Basic/Plus/Ultra became Basic/Complete/Prime in 2025), refunds are 30 days and exclude App Store purchases. Trustpilot is 4.2 on 50,209 invited reviews with 12% one-star, dominated by charges after cancellation and full-price renewals. On the record: a rented Finnish server was breached in March 2018 via the datacentre's remote-management interface and disclosed only in October 2019, which drove the move to audits and diskless servers; and the UK ASA upheld a complaint in January 2023 against a radio ad that implied complete malware protection.

First-party: NordVPN was our VPN for more than five years, and it is the more feature-rich of the two (Meshnet and the UK dedicated IPs are genuinely useful for a small team) and it was reliable for us throughout. It is second only because of the renewal pricing and the Panama-plus-login-gated-audit posture against Proton's. Saaskly may earn a commission if you buy through the link on this page; the verdict came first and the link does not affect the score.

  • +Meshnet device-to-device networking at no charge (kept and being open-sourced) and UK dedicated IPs as an add-on
  • +Post-quantum NordLynx, Double VPN, obfuscation, 440+ UK servers; annual Deloitte no-logs engagements (first-party: reliable, feature-rich)
  • +24/7 live chat, open-source Linux app

Cons

  • −The 27-month deal renews at £104.28 a year, a 236% step up per month, the steepest here
  • −Audit reports login-gated; Panama entity; 2018 server breach disclosed 19 months late
  • −Trustpilot 12% one-star on renewal charges; port forwarding only on the paid Dedicated Server

Pricing

Minimum commitment: £69.93 (£2.59/mo × 1 seat × 27 months). The least you can spend before walking away; excludes numbers, minutes and add-ons.

Basic (2 years + 3 months)

£11.09/mo · month-to-month

£2.59/mo on an annual commitment

Month-to-month costs 328% more

  • ✓Per account, 10 devices; £69.93 ex VAT ("VAT may apply") for 27 months, then renews yearly at £104.28 (£8.69/mo); one-year £49.08 then £104.28; Complete £3.39/mo → £163.08/yr; Ultimate Max £6.29/mo → £249.48/yr; GBP as shown to a UK visitor 7 Sep 2026; Dedicated IP add-on renews £61.08/yr (£5.09/mo), UK London/Edinburgh/Manchester.

Specifications

Rating
4.3
Pricing and plans
Month-to-month£11.09/mo
Longest plan, per month£2.59/mo (27-month term)
Renewal, per month£8.69/mo
Renewal premium*236%
Pricing patternIntro discount
Business planNo
Intro term (months)27
Free tierNone
Money-back (days)30
Features
TypePrivacy VPN
Devices10
Fixed IPPaid add-on: £5.09/mo, UK available
Device-to-device networkIncluded
WireGuard✓
Port forwardingNo
UK servers✓
Countries149
RAM-only serversNo
Kill switch✓
Split tunnelling✓
Multi-hop✓
Ad / tracker blocking✓
Integrations and developers
SSONo
Linux client✓
Open-source appsNo
APINo
MCP serverNo
Ownership and trust
JurisdictionPanama
OwnerNord Security
No-logs auditDeloitte, 2025 (summary only)
Trustpilot (reviews)†4.2 (50,209)
Support
24/7 live chat✓
Support channels24/7 live chat, Email

*Renewal premium: how much more the longest plan costs per month after its introductory term than during it, as a percentage of the intro rate. VPNs advertise the intro rate; you pay the renewal every term after. 0% means the advertised price is the real price. Prices are per month, effective (plan total ÷ months), as shown to a UK visitor on the research date, in the currency the vendor bills UK customers in; see each profile for the VAT basis.

†Trustpilot: uk.trustpilot.com TrustScore and review count on the research date. Three cells are weak signals and are shown for completeness: Cloudflare (1.4) is mostly non-customers blocked by CAPTCHAs on other companies' websites and no review mentions WARP; Tailscale (23 reviews) and Mullvad (186) are tiny unprompted samples. NordLayer has no Trustpilot profile, so its cell is blank.

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Researched and drafted with AI assistance; reviewed and approved by Tim Meredith. How we use AI

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