Zoom Phone
The cheapest big-brand unlimited UK calling plan, bolted onto Zoom Workplace, with no UK data-residency region and the worst Trustpilot score in this comparison.
Zoom Phone is the natural add-on for Zoom-first organisations: UK & Ireland Unlimited at around £12 per user per month with call recording and AI call summaries included, a wide integration list (Salesforce, HubSpot, Teams, Slack, Zendesk, ServiceNow), a REST API with webhooks and an EU API endpoint, and BYOC if you want your own carrier.
Two things hold it back for a UK buyer. Customer content can be stored in Germany or Switzerland but there is no UK storage region, and pricing has been volatile (a large US rise in 2025, a cut in early 2026). Trustpilot for Zoom overall sits at 1.3/5 from 1,543 reviews, dominated by silent auto-renewals with no refund and chatbot-only support (not Phone-specific, but the billing relationship is the same). GBP figures here are from an independent UK review and should be verified on Zoom's site.
Pros
- +Cheapest major-brand unlimited UK plan
- +AI call summaries included
- +Strong integration list and an EU API endpoint
Cons
- −No UK data-residency region
- −Pricing volatility: a large rise in 2025, a cut in 2026
- −1.3/5 Trustpilot (auto-renewal, chatbot-only support)
Pricing
Minimum commitment: £8 (£8/mo × 1 seat × 1 month (no commitment)). The least you can spend before walking away; excludes numbers, minutes and add-ons.
UK & IRL Metered
£8/mo · no commitment
Same price on any term
- ✓Per user: third-party sourced, verify
UK & IRL Unlimited
£12/mo · no commitment
Same price on any term
- ✓Unlimited UK + IE calls, recording, AI summaries
Pro Plus bundle
£18.45/mo · month-to-month
£15.38/mo on an annual commitment
Month-to-month costs 20% more
- ✓Zoom Workplace + Phone
Specifications
| Rating | 3.6 |
| Pricing and plans | |
|---|---|
| Month-to-month (entry plan) | £8/mo |
| Annual commit, per month | Same price |
| Monthly premium | 0% |
| Minimum commitment* | £8 |
| Min seats | 1 |
| Commitment for annual rate (months) | 0 |
| Features | |
| Deployment | Cloud PBX |
| Sales model | Direct |
| Integrations and developers | |
| Public API | ✓ |
| MCP server | No |
| Integrations | Salesforce, HubSpot, Microsoft Teams +5 |
| Ownership and trust | |
| Trustpilot (reviews) | 1.3 (1,543) |
| Support | |
| Emergency 911/999/112 | ✓ |
*How we calculate minimum commitment. Headline per-user prices hide the real cost of trying a platform. Total cost of ownership is licence × seats × term, plus usage, add-ons, setup fees and any early-exit charges. Our "minimum commitment" figure is the floor of that: the entry plan's committed rate × the minimum seats the vendor will sell × the months you must commit to (one month at the month-to-month rate where there is no commitment; the licence price where it is sold per year). It deliberately excludes usage, add-ons and prerequisite licences, so your real first bill will be higher, but never lower than this. For Teams Phone the excluded prerequisites are the Microsoft 365 and Teams licences.
Researched and drafted with AI assistance; reviewed and approved by Dariia Panchenko. How we use AI
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